Delivery information
Shipping & Returns
Everything you need to know about getting your Mestral Roots to your door.
From order to door
How it works
You place your order
Order confirmed instantly. You'll receive a confirmation email with your order details.
Day 0Artisan preparation
Your pair is carefully quality-checked, wrapped in tissue paper, and prepared for shipment.
Days 1–3Ships to USA
Your order departs. You'll receive a tracking number via email so you can follow every step.
Days 3–5Delivered to your door
Your Mestral Roots arrive, beautifully packaged and ready to wear.
Days 7–12Shipping rates
| Method | Delivery time | Cost |
|---|---|---|
| Standard shipping | 7–12 business days | $6.99 |
| Free shipping | 7–12 business days | FREE on orders $79+ |
All orders are shipped from our supplier and may pass through customs. Delivery times are estimates and may vary.
Hassle-free
30-day free returns
Not the right fit? No problem. We offer free returns within 30 days of delivery on all unworn items in their original condition.
Request your return — email us at hello@mestralroots.com with your order number
Pack your items — include all original packaging in unworn condition
Ship it back — we'll send you a prepaid label within 24 hours
Get your refund — processed within 5–7 business days of receiving your return
Return conditions
- Unworn and in original condition
- Within 30 days of delivery
- All original packaging included
- Worn, damaged or washed items
- Sale or limited edition items